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Appointment Policy

Because We Care

SCHEDULING: All appointments must be booked AT LEAST 48 HRS in advance through our website or over the phone.

PAYMENTS: ALL appointments are subject to a $15 Booking fee, which must be paid at the time of scheduling to avoid cancellation.

CANCELLATION: If you need to reschedule or cancel your appointment, please let us know at least 24 hours in advance.

-If you cancel within 24 hours or do not show up for your appointment, you will be charged a fee of 50% of the total service cost.

**Future appointments will not be accepted until service fee is paid.

LATE POLICY: Late arrivals may result in a shortened service time or rescheduling of the appointment, at our discretion.

*Please arrive on time for your appointment so you can get the full experience of your service.

GUESTS/CHILDREN: Please come to your appointment alone. We cannot accommodate extra guests or children in our salon at this time.

MASKS: We ask that you wear a mask during your entire appointment, regardless of vaccination status. 

**If you are feeling unwell or have been exposed to someone with COVID-19, please reschedule your appointment for a later date.


Store Policy

Because We Care

At 91 Nailz, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. If you can’t find the information you’re looking for - please don’t hesitate to contact us at today!


 Due to hygiene standards/requirements, all sales are final. There are NO Refunds/Returns/Exchanges once your order has been shipped. Please be certain that you are ordering the correct item/s to avoid shipping delays. When making your purchase, you agreed to the terms & conditions that specify that all sales are final. All 91Nailz products are made-to-order, special for you. 

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